Refund policy

## Return and refund policy

> We want you to be happy with your Emberly. If you're not, you have **30 days from
> the day your order arrives** to tell us, and we'll make it right.
>
> If your massager arrives damaged, faulty, or isn't what you ordered, email
> `[support email]` with your order number and a photo. We'll send a replacement or
> refund you in full — whichever you prefer — and you won't need to send anything
> back.
>
> If you've simply changed your mind, email us within 30 days of delivery and we'll
> arrange a refund. We may ask you to return the item; if we do, we'll give you the
> address and cover the return postage. Refunds go back to your original payment
> method within 5–10 business days of being approved. Your original shipping cost
> is refunded too, because shipping was free.
>
> We don't charge restocking fees, and there's no form to fill in — one email is
> enough.