Get in touch
Questions about an order, a return, or the product itself? Send a message and a real person will get back to you.
- Order helpTracking, a change of address, or anything about an order you’ve already placed.
- Returns and exchangesStart a return here and we’ll send you the next steps. 30 days from delivery, no restocking fee.
- Product questionsNot sure about the fit, the battery, or whether it works over clothing? Ask before you buy.
- Or just DM us@get.emberly on Instagram, @getemberly on TikTok. Often the fastest way to reach us.
We reply within 1 business day. If it’s about an existing order, include your order number and we’ll sort it faster.